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Frequently Asked Questions
If rates change and I find a less expensive plan, do I have to pay an early termination fee?
It depends on the current plan you have. Most plans do have an early termination fee. There are a few plans that do not. Like cell phone plans, if you cancel early, you will be responsible for the early termination fee associated with your contract.
Who are the Texas Electricity Providers?
ElectricityShark.com partners only with Electricity Providers who are registered with the P.U.C., Ercot, and state of Texas. Electricity Providers are required to comply with rules and regulations created by the State of Texas to protect you as the customer.
When will I get my first new bill?
You will receive a final bill from your current electricity provider within 30 days of switching to your new plan and provider. You will receive your first electricity bill from your new provider within 30 days of switching.
Why do I have to sign a contract with my new electricity provider?
You need to sign a contract to confirm that you accept the terms of the agreement. Some contracts have minimum requirements and early termination fees, while others do not.
I am moving, Do I have to pay an early termination fee?
Check with your Electricity Provider. If you are moving to a area serviced by your current electricity provider, they will expect you to keep them as your provider. If you are moving to a area outside their service area, you may be able to avoid the fee.